Terms & Conditions

Last Updated: 9-7-2026

Welcome to Vivian Flowers, a store specializing in fresh flowers and floral arrangements.

By using this store, you agree to comply with the following Terms & Conditions:

• All orders are subject to product availability and confirmation.
• The store reserves the right to modify prices, products, floral arrangements, or promotions at any time without prior notice.
• Customers are responsible for providing accurate order details, delivery address, and contact information before placing an order.
• Due to seasonal availability, certain flower types or colors may vary slightly while maintaining the overall design, quality, and value of the arrangement.
• The store reserves the right to substitute unavailable flowers with similar blooms of equal quality and value.
• The store reserves the right to cancel or refuse any order due to pricing errors or product unavailability.
• Completing a purchase indicates acceptance of all stated terms and policies.

Privacy Policy

At Vivian Flowers, we are committed to protecting our customers' privacy and personal information.

• Personal information is collected only to process orders and arrange delivery services.
• Customer information will not be sold or shared with third parties except when necessary for delivery services or as required by law.
• Contact details may be used to provide order updates and promotional offers.
• Appropriate security measures are implemented to protect personal information from unauthorized access or misuse.
• By using this store, you agree to our Privacy Policy.

Return & Exchange Policy

Due to the perishable nature of fresh flowers, the following policy applies:

• Orders cannot be returned or exchanged after delivery unless the wrong item was delivered or the flowers arrived damaged.
• Customers should contact the store immediately upon receiving the order and provide photos of the issue if applicable.
• The store reserves the right to inspect and verify the issue before approving a replacement or compensation.
• If the issue is confirmed to be the responsibility of the store, an appropriate replacement or compensation will be provided.

Contact Us

📞 96597227977